pkpk1 FAQ —
All Frequently Asked Questions

To get help faster, have the following ready before you contact us — your account username, the time and date the issue occurred, a transaction ID if it involves a deposit or withdrawal, and a screenshot if possible. Having this information on hand lets our support team assist you more efficiently.

pkpk1 customer support is open 24 hours a day, 7 days a week. We serve you in Myanmar language, so you can reach us instantly via Live Chat any time — day or night. We are always ready to help with any issue.

The pkpk1 support team provides full assistance in Myanmar language, so players can talk in their own language and get answers without any trouble. There is no need to worry about language being a barrier — this service is built for Myanmar players.

There are two ways to contact us — the first is the 24/7 Live Chat on the website for an instant response, and the second is to send an email to [email protected] for detailed matters that require a full explanation. These two channels are the only official pkpk1 support channels.

Open the pkpk1 website and go to the Live Chat section. Describe your issue clearly in Myanmar language — including your username will speed things up. You can also upload a screenshot in the chat, and the support team will take care of it right away.

Log in to your pkpk1 account, go to the deposit section, select KBZPay, and enter the amount you want to deposit. Transfer the money to the KBZPay number provided, then submit a screenshot of the transaction record — the funds will reach your account after confirmation. The minimum deposit amount is 10,000 Ks.

pkpk1 charges no platform fee for deposits — the full amount you transfer will be credited to your game balance. However, KBZPay or your bank may apply their own transfer fees, and those are not related to pkpk1.

For all payment methods — KBZPay, Wave Money, AYA Pay, and bank transfer — the minimum deposit is 10,000 Ks. Please also note that the minimum withdrawal amount is 20,000 Ks.

If your balance has not updated shortly after a deposit, there is no need to worry — first take your transfer screenshot, then contact customer support immediately via 24/7 Live Chat. Including your transaction ID will speed up the process, and the team will verify that the amount is correct.

pkpk1 supports deposits and withdrawals through four methods: KBZPay, Wave Money, AYA Pay, and Bank Transfer. These are payment methods Myanmar players use every day, and transfers are processed quickly. Withdrawals are received within 15 minutes to 2 hours.

There are four VIP levels — Bronze (up to 0.3% weekly cashback), Silver (up to 0.6%), Gold (up to 0.9%), and Platinum (up to 1.2%). The higher your level, the more cashback you earn and the more exclusive benefits you receive.

VIP players enjoy weekly cashback, priority customer support, access to exclusive promotions, and offers available to VIP players only. Platinum is the highest level with the most cashback and the most open access to core benefits.

pkpk1 VIP level progression is based on your regular playing activity. The more you play, the more you can move up from Bronze to Silver, Silver to Gold, and Gold to Platinum. Keep playing regularly — pkpk1 tracks each player's progress on an ongoing basis.

Cashback is calculated once a week based on your VIP level and added to your account. This cashback is not bonus money — it is free cash you can use however you like and play any game with. It is a solid way to recover something from a losing week.

Go to the pkpk1 Login page and fill in your username, password and contact phone number or email in the registration section. Once your details are verified, you can start playing right away. Note that only players aged 21+ are allowed to register an account.

Your username must be unique and memorable and can contain letters and numbers. Your password should be strong, mixing numbers and English letters, and must not be shared with anyone — account security is the player's responsibility and no staff member will ever ask for your password.

First, check that Caps Lock is off, then try clearing your browser cache and cookies, and make sure your internet connection is stable. If you are using a VPN, that could be causing the issue, so try connecting without one. If none of that helps, contact us via 24/7 Live Chat.

On the login page, click "Forgot Password" and verify your identity using your registered phone number or email. If that is not possible, contact Live Chat and we can verify you another way and reset your password.

Yes — when pkpk1 processes a withdrawal, the name registered on your player account must match the name on your KBZPay, Wave Money, AYA Pay or bank account. If they do not match, the withdrawal cannot be processed — this is an important safeguard to protect players and prevent fraudulent transfers.

You can verify your identity with either a National Registration Card (NRC) or a Passport. Make sure the image is clear and that your name, date of birth and photo are all visible — blurry images or expired documents will not be accepted.

KYC verification may be requested at your first withdrawal, when a transaction exceeds a set amount, or during a security check. This is part of our player protection policy and is in line with pkpk1's commitment to SSL encryption and fair play.

A reason for rejection will usually be provided. After fixing issues such as an unclear image, an expired document or a name mismatch, you can resubmit with a corrected photo. Contact Live Chat if you need help.